Dial 2-1-1 from anywhere in Vermont and you will reach a highly-trained contact specialist who will assess your needs and provide referrals to the resources in your community. Every day, contact specialists help callers find assistance for complex issues such as financial problems, substance abuse and suicide prevention and for simpler issues such as finding volunteer opportunities and donation options. 2-1-1 is available 24 hours a day every day of the year. Multilingual assistance also available.
She dialed 211……… a true example of… how 211 makes a difference OR… Community Impact at work.
A 47 year old woman called 211 in November, looking for assistance with her mortgage payment. She contacted 211 several times in the past searching for in-home assistance for her aging mother. She had never called to request services for herself and was somewhat reluctant to ask for help. She did not qualify for Mortgage Payment Assistance, as she was not yet in the process of legal foreclosure. She was behind on her payments and stressed about the situation reaching the crisis point of foreclosure. The 211 Call Specialist referred her to Neighborworks for Mortgage Foreclosure Counseling. The caller had never heard of the agency or the services Neighborworks provides. She was eager to make contact and indicated she would call them right away.
During a follow up call in December, she stated, “ I thought the 211 service was great. I called for help with foreclosure, and the connection you helped me make allowed us to work it out so my children and I can stay in our home. Thank You!"
43,366 individual calls were served by Vermont 2-1-1 in 2014.
A local call from anywhere in Vermont.
Confidential telephone assistance.
Available 24 hours a day, 7 days a week.
Live translation services for 170 languages.
Access for persons who have special needs.
Ability to transfer emergency calls to 9-1-1.
Accurate, updated information about community resources in Vermont.
What kind of services can you refer me to?
Vermont 2-1-1 provides all people in Vermont with free access to community resources through information and referral. This access includes personal assistance by telephone and online through a searchable database of services, including the following:
- Child Care Resource and Referral
- Clothing and Thrift Shops
- Consumer Services
- Crisis Services
- Discrimination Assistance
- Domestic and Sexual Violence Services
- Education—GED Instruction, Computer Classes
- Employment Services
- Food Shelves and Nutrition Programs
- Health Care Services
- Alcohol and Drug Programs
- Housing—Homeless Prevention, Shelter, Tenants’ Rights
- Independent Living Services
- Legal Assistance
- Mental Health Care and Counseling
- Military, Family and Community Network
- Parenting Programs
- Senior Information & Assistance
- Stop Smoking Programs
- Support Groups
- Utility Assistance
- Youth and Family Services
- Veteran Services
- Wellness Programs